Terms of Service

Disclaimer

The rates on RVmenu.com are frequently heavily discounted. This is due to our negotiated rates and bulk buying power. On rare occasions, a rate may be displayed incorrectly due to our error or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up-to-date, but we cannot guarantee that this website is free of errors or omissions, and we retain the right to update or change the information published at any time.

Liability

To the extent permitted by law, we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect, or consequential loss or damage (including, but not limited to, any accident, injury, delay, or loss of enjoyment) arising from your reliance upon information contained on this website, including, but not limited to, your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure that we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle while on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimize any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. We strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of United States and the jurisdiction of the California courts.

Booking Information

To make a booking, you must complete the RVmenu.com booking form, which is easy to follow and secured with the most current encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2.99% credit card or debit card service fee will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher. At t this stage, the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure that they make themselves fully aware of the terms displayed on our website.

Personal Information Disclosure

In booking on this website, you acknowledge that we disclose some of your personal contact information to your selected supplier in order to provide the requested rental services.

Amendments

Please note that some vehicle suppliers treat an amendment (change to your booking) as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened, resulting in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used toward remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply: Motorhome rental alterations (all charges stated in local currency): USD $25.00. The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity & Fitness to Drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do, your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity, where shown, is an indication only, and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy

RVmenu.com is committed to providing a quality service, and we aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.